General Terms and Conditions of Sale – Daher Translation

Confidentiality

One of the main pillars of our professional ethics is the confidentiality of the information we handle. As a sworn translation office, we regularly work with highly confidential documents. Daher Translation implements all necessary security measures to ensure the safe processing of your documents.

Daher Translation is a sworn translation office based in Beirut, duly accredited with the Court of Appeal of Beirut.

Our founder and sworn translator, Mr. Ali Daher, took his oath before the Court on February 1, 2011, in accordance with Article 30 of Legislative Decree No. 65 of September 9, 1983. He is officially registered as an accredited expert translator with the Lebanese Ministry of Justice under official number 452612, with his professional office located at the Old Road of Saïda, Center Dallas Building, 1st floor.

Our company can be reached via our professional email info@dahertranslation.com or by telephone.

1. Scope of the General Terms and Conditions

1.1 These General Terms and Conditions (GTC) form the basis of the contractual relationship between Daher Translation and its clients (the "Clients") for the purchase of services, excluding any other conditions the Client may seek to impose or incorporate, or which may be implied by trade, custom, or practice.

1.2 The GTC apply, without limitation or reservation, to the services provided by Daher Translation as defined in each order (the "Order"), as of the start date, and in particular to sworn and non-sworn translations, interpreting, legalization, certification, and related services.

1.3 All descriptions, quotes, materials, or advertisements issued by Daher Translation are for illustrative purposes only and have no contractual value.

1.4 Approval of any quote by the Client constitutes full and unconditional acceptance of these GTC.

1.5 Daher Translation reserves the right to amend these GTC at any time.

2. Orders

2.1 The Client may submit a service request via our website, by email, or by phone.

2.2 The request must include all necessary information: nature of the document, number of pages, source and target languages, desired deadline, required certification, etc.

2.3 On this basis, Daher Translation will issue an electronic quote ("Quote").

2.4 Acceptance of the Quote by the Client, confirmed in writing (email or electronic signature), constitutes a binding contract.

2.5 No service will begin without the express confirmation of the Quote.

Modification or Cancellation

2.6 Any modification of an Order must be submitted in writing and will result in a new Quote.

2.7.1 In case of cancellation by the Client after acceptance of the Quote, Daher Translation undertakes to reimburse 40% of the amount paid, unless substantial work has already begun.

2.7.2 The Client will only be required to pay for the portion actually translated, and Daher Translation will refund the difference corresponding to the uncompleted portion.

If a 30% deposit has been paid for a project over USD 250:

• a) If Daher Translation has translated more than 30% of the project (e.g., 50%), the Client must pay the remaining difference (20% in this example).
• b) If Daher Translation has translated less than 30% of the project (e.g., 10%), Daher Translation undertakes to reimburse the Client for the difference (20% in this example).

2.8 In case of an error attributable to Daher Translation, the company undertakes to redo the work, if the Client so requests.

2.9 Daher Translation remains open to deferred or flexible payment arrangements, agreed on a case-by-case basis.

2.10.1 For projects equal to or above USD 250, the Client must pay a 30% deposit of the total amount upon confirmation of the Order. The balance is payable upon delivery of the final project.

2.10.2 For projects under USD 250, full payment must be made upfront at the time of the Order, before services begin.

2.11 In case of payment difficulties related to local restrictions or blocked funds in the Client’s country, the Client agrees to contact Daher Translation to agree on an alternative payment method.

3. Deliverables

3.1 The delivery time indicated in the Quote is an estimate. Daher Translation makes every effort to meet it.

3.2 Deadlines may be adjusted in case of force majeure, illegible documents, or late modification requests by the Client.

3.3 The Client has 10 days after delivery to report any non-conformity. After this period, the translation is deemed accepted.

4. Rates

4.1 Rates are indicated in US dollars (USD).

4.2 Payment may be made in other currencies, depending on the Client’s chosen payment method.

4.3 Rates vary depending on the language, complexity, volume, and deadline.

5. Payment and Invoicing

5.1 Payments may be made by: Credit card (Visa, MasterCard), PayPal, Western Union, Cryptocurrencies (USDT, USDC, BTC, ETH, BNB, XRP), or bank transfer (on request).

5.2 Unless otherwise agreed, payment must be made within 40 days of invoice issuance.

5.3 In case of late payment, Daher Translation reserves the right to suspend any ongoing services until settlement.

6. Commitments of Daher Translation

6.1 Daher Translation is bound by an obligation of means and not of result.

6.2 Original documents provided by the Client will be translated faithfully, without correcting the content or errors present in the original, unless specifically requested by the Client.

6.3 Daher Translation guarantees absolute confidentiality of submitted documents.

7. Liability

7.1 Daher Translation shall not be held liable for: indirect losses (profits, contracts, opportunities), errors contained in the source document, or damages caused by delays due to force majeure.

7.2 In any case, the total liability of Daher Translation is limited to the amount paid by the Client for the concerned service.

7.3 In case of professional errors made by Daher Translation (e.g., mistakes in translation), we commit to correcting and delivering a revised version. A 15% discount will be applied to the total project amount.

7.4 In case of delays attributable to Daher Translation in delivering a project, the Client will receive a 15% discount on the total amount due, in addition to project delivery.

8. Termination

8.1 Daher Translation reserves the right to terminate the contract in case of non-payment, fraud, or substantial violation of these GTC.

8.2 Any insult, abuse, or mistreatment directed at Daher Translation staff or partner translators is strictly prohibited and may result in immediate termination of the contract at the Client’s fault, without refund.

9. Force Majeure

In the event of circumstances beyond its control (war, strike, network failure, natural disaster, etc.), Daher Translation cannot be held responsible for delays or inability to perform. The company will then refund the full service amount.

10. Governing Law

These GTC are governed by Lebanese law. Any dispute shall be subject to the exclusive jurisdiction of the courts of Beirut.